Sustainability management & Legal Compliance
Engagement of company
For the Sustainability coordinator job, we give preference to people who value social responsibility and are sensitive to Sustainable Development concerns.
Baseline assessment
The company has set up a system to identify the type and quantity of the main partners and suppliers with whom it works (directly or indirectly) and their sustainability performance.
Policy
The company has a formal written sustainability policy consistent with its activities and its scope which is supported by management. The policy aims to reduce the negative social, cultural, economic and environmental impacts of the company's activities, and includes aspects relating to the health and safety of employees.
Action plan
The company has a sustainability action plan (objectives, actions, measures, responsibilities and time schedule).
Monitoring and evaluation
The company has developed documented procedures to monitor and evaluate the implementation of the sustainability policy, its objectives and its aims.
External reporting & communication
At least once a year, the sustainability coordinator reports to the general management on the effects of implemented policies and actions and on the current situation regarding the defined objectives and makes recommendations for improvements.
Legal compliance and fair business practices
The company maintains an updated list of international and national legal requirements (applicable for its direct operations).The legal requirements to be considered include health, safety, work and environmental aspects.
Social policy and human rights
Trade Union Membership, Participation In Collective Bargaining And Representation Of Members By Trade Unions Are Not Hindered.
Training and education
All staff members receive periodic guidance and training on their roles, rights and responsibilities in matters of health and safety.
Internal Management:
Environment &Community Relations
Procurement
The company has a policy to actively measure and reduce the use of disposable and consumer goods (in particular paper for internal office use).
Paper (promotional materials)
The typography uses a certified environmental management system
Energy
The company has an energy saving policy that is implemented and monitored.
Water
The company has an active policy to reduce the consumption of water that is implemented and monitored.
Waste management
The company complies with the national legislation on waste disposal. Disposal of residual waste has no negative effect on the local population and the environment.
Reducing pollution
Wastewater, including gray water, is treated effectively, in accordance with national legislation. They are reused or released only safely, without this having negative effects on the local population and the environment.
Mobility
The company has a sustainable mobility policy for business trips, which involves reducing travel and more sustainable transport choices.
Sustainability training and awareness raising
All staff members receive periodic education, training and / or information on their roles and responsibilities regarding internal environmental practices including water, energy and paper savings, and issues related to re-use.
Land use and community relations
Land use, planning, design, construction, renovation, management and demolition of corporate buildings and infrastructure are in compliance with regulatory plans and laws and regulations of protected areas or cultural heritage.
Inbound Partner Agencies
Based on an inventory of its main partners, the company has developed and implemented a policy aimed at improving the sustainability of its partners (local agents / tour operators). It should include the motivation of existing partners and the selection of new partners.
Specific conditions
Written contracts with partner agencies exist and are aimed at lasting relationships.
Transport
Selecting transport suppliers
When choosing transport options to the destination, specific criteria are followed to select the most sustainable options, taking into account price, comfort and other aspects.
Sustainable packages
The company has integrated and / or is promoting one or more sustainable tourism products / packages based on a recognized methodology (including sustainable transport, sustainable housing and sustainable activities).
Accomodation
The company has developed and implemented a long-term strategy (with goals and times) to improve the sustainability of its contracted housing.
Specific conditions
The company does not deal, directly or indirectly, with housing that is involved in forced labor or employs children to complete work that is usually performed by adults.
There are special working hours and conditions for young people (<14 years) working within the company, in accordance with the United Nations Convention on the Rights of the Child and the ILO Convention 138. This condition is mentioned in the contract with accommodation.
Activities
The company maintains an up-to-date list of highly sensitive environmental or cultural excursions that are offered in each destination.
This includes excursions directly offered by the company or by local service providers (agencies or partner structures).
Souvenirs
Specific criteria
The company does not offer products or services of excursion providers that damage human beings, animals, plants, natural resources (eg water / energy), or that are socially / culturally unacceptable. offers in each destination. This includes excursions directly offered by the company or by local service providers (agencies or partner structures).
Restaurant selection
Restaurants are selected on the basis of sustainability principles which (have been communicated to the restaurants).
Preparing food
Food ingredients and drinks are sourced as much as possible from local suppliers.
Tour leaders, local representatives and guides
In The Event Of A Tie, The Company Prefers To Employ Escorts, Representatives, Tourist Guides, Porters, Drivers And Other Local Staff (Including Positions Of Responsibility), And Provides The Necessary Training.
Destinations
Selection of destinations
For each destination, the company maintains documentation on local sustainability and potential critical points (waste, biodiversity, legal requirements, and the living wage
Local projects and initiatives
The company's activities are in compliance with regulatory plans, regulations on protected areas and cultural heritage and management strategies for destinations of local, regional and national authorities.
Customer communication & protection
Prior to booking
A company guideline for customer assistance is available and is followed by the customer relationship managers.
After booking and during holidays
Consumers get information about the natural environment, the local culture and the cultural heritage of the holiday destination.
After holidays
Customer satisfaction is systematically measured and results are taken into consideration for product and service improvement.